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System/Network Administrator Level 3

Position Summary

Base-2 Solutions is seeking a Systems Administrator who provides support for implementation, troubleshooting, and maintenance of Information Technology (IT) systems. The role manages IT system infrastructure and related processes, supporting day-to-day operations, monitoring, and problem resolution for client/server/storage/network devices and mobile devices.

Essential Duties and Responsibilities

  • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution.
  • Support escalation and communication of status to agency management and internal customers.
  • Support dispatch system and hardware problem resolution processes.
  • Configure and manage virtual and storage environments; Linux, UNIX, and Windows operating systems.
  • Install and load operating system software, troubleshoot, maintain integrity, and configure virtual, storage, and network components.
  • Implement operating system enhancements to improve reliability and performance.
  • Configure and manage Linux/CentOS operating systems and install/load operating system software with enhancements.
  • Troubleshoot, maintain integrity of, and configure network components.
  • Support the design of systems, mission architecture, and associated hardware.
  • Analyze and resolve complex problems related to server hardware, applications, and software integration.
  • Utilize system monitoring tools such as HP Tools / OneView, Sitescope.
  • Apply virtualization experience.
  • Use team collaboration and issue tracking tools such as Atlassian Suite (JIRA, Confluence), GitHub, and ServiceNow.

Required Qualifications

  • Fifteen (15) years experience as a system/network administrator.
  • Bachelor's degree in a technical discipline from an accredited college or university.
  • Five (5) years of additional system/network administrator experience may be substituted for a bachelor's degree.

Preferred Qualifications

  • Not specified.

Required Education and Experience Equivalency

  • Bachelor's degree in a technical discipline from an accredited college or university with 15 years experience as a system/network administrator.
  • No bachelor's degree with 20 years experience as a system/network administrator (15 + 5 additional years).

Required Certifications

  • None specified.

Required Security Clearance

  • Active Top Secret/SCI with Full Scope Polygraph